Muscat, 27 June 2018: Nama Group (NG) held recently a press conference at the headquarters of Oman Electricity Transmission Company (OETC), one of the Group subsidiaries. The conference was chaired by Eng. Omar bin Khalfan Al Wahaibi, CEO of Nama Group, with the presence of the Group CEOs, Executives Managers in addition to a number of media representatives.
Eng. Omar bin Khalfan Al Wahaibi, Chief Executive Officer of Nama Group, highlighted various aspects of the Group’s financial and operational results as well as the Group’s strategy and the most notable achievements of the Group covering; HSE, Customer Service, Lamar Project, Human Resources and Sustainability.
Financial and Operational Results
Nama Group continued to record a growth in 2017 by enhancing the assets of transmission and distribution networks. The Group has increased its reach covering more customers and new geographic areas as a result of the new connections to serve all customers including; residential, commercial, industrial, agricultural and Governmental segments. The number of customers reached 1,147,401 in 2017, which is an increase of 6.8% compared to 2016. The units sold to customers increased by 7% to 32.277 Gwh. Nama Group has also invested OMR 469.7 million in the electricity distribution and transmission networks compared to OMR 448.9 million in 2016.
Nama Group recorded an increase of 2% in total operating revenue reaching OMR 1.123 billion compared to OMR 1.121 billion in 2016. The total capital expenditure of the Group increased in 2017 to OMR 1.061 billion compared to OMR 1.038 billion recorded in the previous year. Although total units sold have increased by 7% year-on-year, the Group total expenses only increased by 2% resulting in our concerted efforts on cost efficiencies across the Group.
Health, Safety and Environment
Nama Group embarks on the journey towards aspired goal of providing safe and sustainable electricity services. HSE in Nama Group complies with relevant HSE standards prevailing in the Sultanate of Oman along with international standards.
The conference showcased Nama Group’s HSE objectives towards eliminate incidents especially that might lead to loss of lives, destruction of property, and affect the environment. Accordingly, Nama Group focused on three main emphasis areas of improvements in 2017 namely; HSE leadership at all level, integrating HSE goals with business objectives, and learning from incidents.
The conference also discussed “Life Saving Rules” as several new HSE tools & techniques were introduced and over 130 HSE staff and supporting teams from NG were trained on using them.
In 2017, Nama Group realized a number of achievements in the field of occupational health and safety. All Group companies have obtained international certificates, which include OHSAS 18001 (Occupational Health), ISO 14001 (Environment) and ISO 9001 (Quality).
Also, the event displayed NG Companies HSE Campaigns, covering vast majority of projects and operational areas, while Joint Management HSE site visits were carried out jointly by leaders from NH and NG Companies CEOs.
The Group invested heavily in capital expenditure to expand and develop its networks and systems to satisfy the requirements and demands of the market. During the conference, NG highlighted “Lamar” Project, which was launched in 2014. Nama Group, led by Nama Holding, has successfully raised funds of OMR 1.6 Billion across various funding sources and tenors.
Diversification of sources, optimization of rates and hedging of the interest rates have helped the Group achieving its target financial cost metrics efficiently in comparison to their allowed price control returns. The fundraising programme will further support Nama Group’s capital expenditure for distribution and transmission network, and to refinance the existing short term borrowings.
The conference addressed the Group's achievements in the area of customer service, revealing that customer meter reading reached 88.6% in 2017, as a result of the Group continuous efforts to enhance meter readings and customer billing.
Moreover, bills distributed through Email and SMS reached 13.4% in 2017, compared to 7.5% in 2016 of total bills distributed as a part of the customer service improvement programme to provide customers with an alternative channel. On the other hand, electronic collections has also reached 23% of total collections.
The Group continued its plans to train and enable its frontline employees to assist the customers in the best and fastest way possible. As a results of this, 97.5% of customers’ complaints were resolved on-time in 2017 compared to 2016 record which was 96%.
The Group continued to collect customer’s feedback through voice of customer surveys in 2017, and a quarterly questionnaire was distributed to measure the efficiency of services provided across all channels to identify areas of improvement, and understand further customer expectations.
Human Resources Development
Nama Group presented in the event its development strategies in the Human Resources Fields in 2017. More than 820 employees were assessed last year and the total number of assessed employees since 2015 reached 1910 employees.
Regarding batch 2 of Ruwad Programme 2017, the selection process was started and 38 candidates were identified. This batch of employees shall receive a formal education during 2018 through one of the top institutes in customized leadership training, which is HEC Paris. The key objective of Ruwad is to identify potential employees showing high performance and groom them to become future leaders.
To enhance the overall efficiency of Nama Group, the conference displayed the Group’s ambitious plan to consolidate the common services among the subsidiaries. As a result, Nama Institute for Competency Development (NICD) was established in 2014 as a training center which aims to develop competencies of human resources in the utility sector.
Further, NG presented the total number of the staff trained in 2017 as well as the training hours. The total number of trainees increased by 14% and the total number of training hours increased by 17%, compared to 2016.
In 2017, Nama Group made progress in its strategy of sustainability; and still committed to positively influencing the whole Sultanate from Social, Economic, and Environmental aspects. The Group aims to leave a positive legacy for communities where it offers its services too. Nama Group conducted key projects and initiatives within its Social, Economic and Environmental pillars and made remarkable achievements, in line with the Government directions towards developing local communities and ensuring lasting prosperity of the Sultanate of Oman.